Debit Card Services

Lost or Stolen ATM/Debit Card

If your HCN Bank ATM/Debit Card has been lost or stolen, please contact us as soon as possible. Immediate reporting of a lost or stolen card helps to keep fraud and potential losses to a minimum or avoided entirely.

To cancel your card immediately please contact us at (833) 221-8663.

ATM/Debit Card Assistance

If you need assistance with your HCN Bank ATM/Debit Card we offer 24 hour call center assistance at (833) 221-8663.

ATM Debit Card Fraud Alert Text

Receive text notifications of potential fraud on your HCN Bank debit card and keep your funds safe from fraudsters.

How Do I Enroll
Visit a local branch or contact us by phone at (951) 766-4100 to have your mobile phone number listed for enrollment.  You will receive an enrollment text message from HCN Bank.  The text message will ask you to reply "YES" to confirm your enrollment for debit card fraud text alerts. 

What Happens Once I Enroll
Once enrolled, if a transaction is flagged as suspicious, you will receive a text message informing you of the transaction.  You will be given the opportunity to respond to the text message to indicate if the transaction was authorized or fraudulent.

(Text and data rates may apply)

Cardholder Travel Information

Debit card and credit card fraud continue to increase at an alarming pace. HCN Bank takes extensive measures to minimize and prevent fraud. However there are precautionary measures that cardholders should take, as well.

Important Traveling Tips

• Notify the Bank of extensive domestic and/or international travel to include the following: 
  • Card number
  • A contact number while traveling
  • Travel dates
  • Travel locations
  • Mode of transportation (i.e. flying, driving)
• Test your card to confirm that you have a valid PIN
• Verify your card will not expire while traveling
• Carry alternative payment methods (i.e. additional debit/credit cards)
• Do not pack all payment methods together (i.e. one in a suitcase, another in a purse or wallet)
• Remain observant for pick pockets

You may receive a call from our Customer Service Center to validate the authenticity of some transactions.

If your card transaction is declined, please contact the fraud department directly at (833) 221-8663.